Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service. I have stopped receiving push notifications on Duo Mobile. Android to Android and iOS to iOS) via the guided recovery process. If your administrator enabled Duo Mobile's backup and restore functionality and you previously backed up your Duo Mobile accounts then you can restore your accounts to Duo Mobile on your new phone (same platform as the original device i.e. Otherwise, ask your administrator to send you a new activation link.Ĭhoose your platform on the left for specific activation instructions. You may enroll your new device yourself using Duo's device management portal if self-service is enabled. If you get a new phone you'll need to re-activate Duo Mobile.

I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly.

I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device.

I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.

I have stopped receiving push notifications on Duo Mobile.

Duo security yubikey